Monsieur Chatté - Terms and Conditions

 

Please read these terms and conditions carefully before using our site. By using our site, or any part of it, you agree that you have read theses terms and conditions and agree to be bound by them.

 

Customer registration


You must register in order to be able to place an order on this web site. Information supplied is understood to be complete and correct at time of registration.

You must safeguard your user name and your password.

You authorize us to assume that any person using this site with your username and password is either you or authorized by you.

You must inform us without delay of any changes in the information you provided us with, during your registration.

We have the absolute discretion to refuse or terminate the registration of any potential or existing customer

 

Order


We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

We cannot guarantee availability of all products. In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.

We reserve the right not to accept any order.

Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and subject to stock availability.

The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

 

Delivery

 

We offer free delivery to HKG, Kowloon and N.T. for any order over HKD800. For smaller orders, the following charge will apply: HKD150 for HKG, HKD200 fro Kowloon and HKD 250 for N.T. and Discovery Bay.

We do not offer delivery service to Outlying Islands, to restricted areas and to hotel’s guest room.

We offer delivery within the next 2 working days for any order received Monday to Friday, before 5.00pm and Saturday before 1.00pm. Orders received outside these times will normally be delivered within 2 days following the next working day.

Each order received will be confirmed by a phone call within 24H (or next working day) to confirm availability and arrange delivery details.

We will only attempt to deliver the product twice, after which the products will be returned to our warehouse. We reserve the right to pass on the cost of redelivery in this event.

For orders above HKD5,000 the customer is required to received the goods in person and present a valid proof of identity with photo, such as ID card or passport. Failing to do so may result in the re-scheduling of the delivery.

Delivery service is not available if there is no legitimate unloading area within 50 meters of the of the delivery address.

Delivery service is available when normal lift access is secured. In case of breakdown, delivery might be re-scheduled

In case of Typhoon signal 8 or black rain warning, delivery will be suspended.

It is the customer’s responsibility to inform us of any change of delivery address.

 

Prices


Promotional offers and prices are as stated, with no further discounts available.

Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be miss-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

 

Returns


It is customer’s responsibility to check the condition of the goods at the time of delivery.

We will provide a full refund or replacement for any item that is faulty, except wines and Champagne over HKD 500 per bottle or over 8 years old. This does not affect your statutory rights.

Returns on glassware and accessories or for the reason of breakage will be impossible once the goods have been accepted by the customer.

We may require faulty items to be returned to us. We will arrange this as necessary at your convenience.

Items eligible for return must be returned by the customer to our store, 121 Bonham Road, Sheung Wan, within 7 days of purchase or delivery. Refund will be credited into the customer’s credit card account within 4 weeks of the return of goods.

Please call our shop +852 3105 8077 for refund application.

 

Cash Coupons


Cash Coupons are not redeemable on www.mrchatte.com.hk or for telephone ordering.

 

Title of Goods


The goods shall remain our property until fully paid. We have the right to claim back any unpaid goods.

All risks in the products shall pass to the Customer upon delivery.

 

Correspondence

 

Please contact our store at 121 Bonham Road, Sheung Wan, Hong Kong, by tel 852 3105 8077, fax 852 3105 8078 or email info@mrchatte.com.hk

Special conditions relating to wines.

We may be able, but cannot guarantee, delivery in original packaging.

Force Majeure

We shall not be liable for any delay or failure in our performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failure, or any other causes beyond our control.


Payment Terms

We accept payment by VISA, and Mastercard only.

All products are listed in HK dollars.

All our online transactions are secured by the SSL technology. It encrypts your personal information, including credit card number, name and address, in order it cannot be read as the information travels over the internet. For more information, please click on “Properties” and “Certificates”.

The upper limit per transaction is HKD 20,000. For higher amounts, please call our shop +852 3105 8077 (Monday to Friday 10am – 6pm), (Saturday 10am to 1.00pm)

 

These terms and conditions are governed by the laws of Hong Kong Special Administrative Region, the People’s Republic of China, and both the Customer and Monsieur Chatté agree to submit to the jurisdiction of the Hong Kong court.

Last updtate: 10 April 2009


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