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We offer free delivery to HKG, Kowloon and N.T. for any order over HKD800. For smaller orders, the following charge will apply: HKD100 for HKG, Kowloon, N.T. and Discovery Bay.
We do not offer delivery service to other Outlying Islands, to restricted areas and to hotel’s guest room.
We offer delivery within the next 2 working days for any order received Monday to Friday, before 5.00pm and Saturday before 1.00pm. Orders received outside these times will normally be delivered within 2 days following the next working day.
Each order received will be confirmed by a phone call within 24H (or next working day) to confirm availability and arrange delivery details.
We will only attempt to deliver the product twice, after which the products will be returned to our warehouse. We reserve the right to pass on the cost of redelivery in this event.
For orders above HKD5,000 the customer is required to received the goods in person and present a valid proof of identity with photo, such as ID card or passport. Failing to do so may result in the re-scheduling of the delivery.
Delivery service is not available if there is no legitimate unloading area within 50 meters of the of the delivery address.
Delivery service is available when normal lift access is secured. In case of breakdown, delivery might be re-scheduled
In case of Typhoon signal 8 or black rain warning, delivery will be suspended.
It is the customer’s responsibility to inform us of any change of delivery address.